Returns & Refund Policy
❤️ Our Promise
Every canvas is handcrafted with care and made just for you.
If something isn’t right, we’ll make it right — your satisfaction matters to us.
🔁 Returns & Exchanges
Because all our artworks are made-to-order, we can only accept returns in the following cases:
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The item arrived damaged or defective
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You received the wrong design / Size
If any of these apply, please contact us within 30 days of delivery at info@mosaicprints.co.uk with:
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Your order number
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Photos of the product and packaging
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A short description of the issue
Our support team will arrange a refund promptly.
💸 Refunds
Once your return or refund is approved:
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Refunds will be issued to your original payment method
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Please allow 3–5 business days for processing once we’ve confirmed your return
You’ll receive a confirmation email as soon as your refund is processed.
📦 Return Shipping
If a return is required, we’ll provide detailed instructions.
In most cases, return shipping is covered by us for damaged or incorrect items.
🎨 Exchanges
We currently don’t offer direct exchanges for different designs or sizes.
If you’d like a different piece, simply place a new order once your refund has been processed.
💬 Need Help?
We’re always here to help you love your art.
📧 Email: info@mosaicprints.co.uk
🕒 Response Time: within 24 - 48 hours (Mon–Fri)
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